Clear rules for digital products at Online Key Store. Please read carefully.
Digital keys are unique and exposed once delivered. Therefore, once a key is successfully delivered to you, it cannot be returned or refunded under any circumstances.
If money was deducted from your bank but the order status says "Failed", do not worry. The amount is automatically refunded by the payment gateway within 5-7 business days.
If you accidentally paid twice for the same order due to a technical glitch, please contact support. We will verify and process a refund for the duplicate transaction.
In the extremely rare case that a key is invalid, you must report it within 24 hours with video proof. Our team will verify and provide a replacement.
Any chargeback misuse or fraudulent dispute filed after key delivery will result in a permanent ban and the key will be revoked immediately.